Refund policy

Refund Policy

1) Refund After Ordering & Before Receiving the Shipment

UAE Orders

You may request a refund after placing an order by emailing us, as long as the order has not been dispatched/out for delivery.

If the order has already been dispatched, 15AED will be deducted from the refunded amount.

Orders Outside the UAE

1) Refund request after ordering and before shipping

You may request a cancellation and refund within the first 2 hours of placing the order. If the order has already been fulfilled, 15AED will be deducted from the refunded amount. This deduction covers label printing and shipping paperwork, packaging, and handing over the order to the shipping company.

2) Refund\Cancellation request after shipping and before receiving the order

If an order is cancelled by the customer while its in transit, or if delivery fails due to customer unresponsiveness to courier calls, the order payment will be refunded after deducting the original shipping cost (before any offers or promotions are applied).
This deduction applies even if the order originally qualified for free shipping.

3) Re-shipping (Same Order)

If the customer requests re-shipping of the same order after it has been returned, both the return fee and the new shipping fee will apply.

UAE Orders

Cancelling an order before shipping

You may request to cancel your order and receive a refund before it is shipped or handed to the shipping company.

If the order has already been prepared or handed to the shipping company, 15 AED will be deducted from the refund to cover preparation and processing costs.

International Orders (outside the UAE)

Cancelling before shipping

You may cancel your order and receive a refund at any time before it ships.

If the order has already been prepared or the shipping waybill issued, 15 AED will be deducted to cover preparation, waybill printing, and handover to the shipping company.

Cancelling after shipping, before delivery

If the order has already shipped and the customer refuses delivery or requests cancellation, the refund will have 120 AED deducted. This covers the actual cost of international shipping, including shipping fees, customs duties (if any), and any fees related to returning the shipment to the country of origin.

This deduction applies even if the customer benefited from a free shipping offer, since the company still bears the actual cost of shipping and returning the order.

However, if the customer receives a damaged, opened, or incorrect product, or if the shipment is lost, or if an error occurs on our part in fulfilling the order, the customer will be compensated or receive a full refund after the case is reviewed.

To address these cases, please contact us within 3 days of the delivery date via email at support@lapurete.ae, attaching clear photos or a video showing the issue, so our team can review the request and take the appropriate action as quickly as possible.

Return Policy

As all La Pureté products fall under personal care products, items cannot be returned after receipt, in order to maintain health and safety standards.

If you have any inquiries, feedback, or are not satisfied with your experience, please contact us via email: support@lapurete.ae